When will my order ship?

Once your order is submitted it will generally be fulfilled and shipped within 48 hours.

I never received my package, what should I do?

If you have not receive your order within a reasonable amount of time, please reach out to us so we can confirm your shipping address and locate your shipment or replace your shipment for you.

What’s your refund policy & how does the 100% money back guarantee work?

Before 30 days of purchase, if you are unsatisfied with your purchase, please reach out to hello@frey.support and let us know. We will either send you a replacement or refund your order.

Your customer experience is our priority, and our goal is to do everything we can to make your experience a positive one.