Please read our Frequently Asked Questions
You can update or change your shipping address by logging into your FREY account. If you run into any
trouble, you can send your updated address to our support team at firstname.lastname@example.org
Please keep in mind that:
- Changes to the shipping address can only be made if your order has not been fulfilled.
- If an order has just been placed and your shipping address is incorrect, our customer service team can help you fix this from our end.
- Just write an email with the correct address and order number and send it to email@example.com
Our sample bundles are part of our Sample to Subscription Plan and a Complete Package, Lifestyle Kit, Laundry Care Package, or Personal Care Kit will follow unless the subscription is canceled before the trial period is over.
- Purchasing The Detergent Sample Bundle will sign you up for The Complete Package, a Lifestyle Kit, or a Laundry Care Package.
- Purchasing The Body Wash Sample Bundle will sign you up for The Personal Care Kit.
Just a friendly reminder, the subscription can be edited, pushed back, or canceled at any time after purchasing your samples.
Customer satisfaction is top priority at FREY and we offer a money-back guarantee for orders returned
within 30 days of purchase. Please reach out to our support team for return instructions.
Returns will be shouldered by the customer and the full refund will be processed after proof of return has been submitted and confirmed by our support team at firstname.lastname@example.org
According to Stripe (our payment processor), refunds take between 5 to 10 working days to go through.
If your refund has not shown up in your account after 10 working days, please don’t hesitate to message us and we will follow up on the status of your refund.
We accept all major credit cards:
- American Express
- Diners Club
We are now accepting GPay and Apple Pay.
We do not accept: Prepaid cards, PayPal, or Amazon Pay.
You can manage your subscription directly by logging into your FREY account.
- Log in.
- Under your subscription tab, click View subscription.
- Edit or Cancel your subscription by following the prompts.
Shipping rates vary depending on your order size and where we are shipping to. We offer free regular
shipping on all orders over $80.
As much as we love our international customers, we only ship within the United States.
We pride ourselves in our eco-conscious mission to make a difference by creating products that are better
for you and the environment. We’ve run our ingredients through EWG and we make sure to use only high
-quality ingredients derived from natural resources which are biodegradable and more eco-friendly.
To top it off, we’re cruelty-free and vegan!
If you’ve already reached out to the carrier and they are unable to help you locate your order, please reach out to our support team at email@example.com. We will make sure you get your order!
When your package is shipped, you should receive an email from us with your tracking information.
- If you live with anyone, check to see if anybody else has signed for it.
- Scan your place just in case the courier put it in a different location.
- Check with your neighbors or your front desk for the package.
- If all else fails, contact your local USPS office.
Tracking numbers may show up as Delivered but the actual package may take an additional 24-48 hours to be dropped off by the carrier.
If after 1-2 business days you still haven’t received your order and the carrier is unable to help you locate your package, please send us a message and we’ll see what we can do for you. 😃
You’ll need to send over a photo of the items/order you received to firstname.lastname@example.org
Once we’ve received confirmation of the wrong order or missing items, we can process a reshipment! We’ll make sure you get what you ordered. 😃
If you received a discount code that isn’t working, make sure:
- You’re using only one discount code per order.
- Your order fits the discount criteria.
- The discount code is still valid.
If you’re still running into trouble, please reach out to our support team at email@example.com and we’ll get this sorted out!
Our laundry care line was formulated to be compatible with all types of washing machines! Feel free to use our products with:
- Front loaders
- Top Loaders
- HE machines
You can even hand-wash your clothes using FREY.
We aim to deliver scent-sational fragrances guaranteed to fit all customers. Here’s a quick rundown of the signature FREY scents:
- Cedarwood/Oakmoss/Amber is a warmer, bolder fragrance and our original signature scent. A balanced, grounding fragrance perfect for nature lovers.
- Sandalwood/Bergamot/Clove is a warmer, lighter fragrance that blends elements of citrus, wood, and spice. A unique, uplifting combination well-suited for everyone.
- Jasmine/Rose/White Cedar is a softer, sweeter fragrance of lush, fragrant botanicals. This blend is a popular choice among our female customers!
If your order has not been fulfilled, you can still cancel it by reaching out to our customer service
team at firstname.lastname@example.org
Once a shipping label has been created, we will no longer be able to cancel the order.
No, canceling a subscription that has just been renewed will not cancel an order.
Order cancelations are made by contacting our customer service team at email@example.com and can only be processed if the order is unfulfilled.
On the other hand, subscription cancelation will prevent subscription renewal orders.
If you need assistance with order or subscription cancelation, please reach out to our support team, we’ll take care of you.
There are a number of ways to earn FREY reward points and you can find them by logging into your FREY
account and going to Rewards.
Once you have enough points, you can redeem and apply them to your order by going to Rewards, clicking redeem, and applying the discount code on your next order.
If you run into any issues, our support team is ready to help!
Want to get in touch by mail or send us a postcard?
16192 Coastal Hwy
Lewes, DE 19958
For returns please ship to return address on package